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RP
Rinus P

1 reviews | Active since Dec 2016

11 Oct 2018, 11:19

ABSA, how can your customers help you!?

In today's day and age it is astonishing that institutions such as banks, especially ABSA, can still afford to deliver sub-zero service. I was not expecting anything out of the ordinary, just an investigation into my bond account, which I have paying diligently for the past 11 years. I have now reverted to logging a complaint with the Ombudsman and hope to get a better response. Come on ABSA, get your act together. The other banks way outperform you! I know, because I only have my bond account left with you, soon to be cancelled.

0
Replies (4)
Absa
Absa's reply11 Oct 2018, 18:03
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Absa
Absa's reply11 Oct 2018, 22:04
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly advise what would you like to be investigated on your bond. We will investigate the matter and provide feedback once the matter has been resolved.

We sincerely apologise for the bad experience you had.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Absa
Absa's reply12 Oct 2018, 23:05
Official

Thank you

RP
Rinus P's update02 Nov 2018, 13:11
Reviewer Update
21 days after ABSA response to investigate and no feedback. Do you only respond to get your stats high on Hello Peter and sow others you respond? That does not help if it is not followed by action. I gave ABSA the benefit of the doubt, but to no avail. Let's resolve this matter through the Ombudsman. Disappointed and unhappy customer from ABSA.