ABSA - How can we NOT help you!!!!!!!

I have made a huge payment on my home-loan and now want the monthly premium adjusted. When I contacted them they said I first needs to be FICA my account.(Not requested prior to this as all accounts was active) To speed up the process I went to a branch, which took more than hour to FICA the joint bond and our personal accounts. Phone the home-loan department again and now they can still not do it because some lock was not lifted. Phoned RICA department they told me this will be sorted and they will come back to me. Entire day no feedback, phoned them again to be told that the branch did not reply to them. Trying to phone the Branch they just put the phone down in your ear. If this is how Absa is supposed to help you I think I need to look for a better provider.