ABSA House Insurance and Express Roofing Very Bad Service

This complaint is for ABSA house insurance, I had a claim done for a small leak on my roof last year around September by ABSA's own contractors, they came out and replaced my ceiling in the lounge and fix the roof outside

But with the first rain we had again, the roof was leaking so bad that there was water running from the wall in the same area and water running from and through the lounge light

i tried to get hold of ABSA insurance again, but they also had a high call volume and no answer for more than a half an hour, while holding on for someone to answer my call, a message will tell me to email my claim, but this channel also did not deliver any response

I eventually got hold of ABSA, about in December and they send me their assessor out and the contractor came with, the contractor told me that we had a hail storm, and me and the assessor said no we didn’t have a hail storm. The ABSA assessor told me that in the beginning ABSA told the contractor not to touch my roof ousdie, but only to repiar it inside. so, the new damages were caused by the contractor

The ABSA assessor told the contractor that they must repair the roof on their own cost and they will come back to my property to see where the leaks are during the rain, they came one day when it was raining and climb in the rood and said that the whole roof is leaking and not where they worked, and I know this is bull. because then all my ceiling will have water damages, and the ABSA assessor said to them he can see that there are no damages to my rood outside

i then told the ABSA assessor what the contractor said to me and he said he will come back to after he spoke to the contractor, and guess what I had to phone the ABSA assessor a couple of times and still no feedback, I tried to get hold of him a couple of time and he is not answering his phone of WhatsApp’s, I then phoned ABSA also struggling to get hold of them, and when I get hold of them I have to explain to them what is happening and then they promise me they will come back to me, now I have phone ABSA every day for the last week and when they answer I have to explain the whole story again and then they promise me again they will phone me back. I have my home loan with ABSA and my property is in the market and I need to get the resolve NOW

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