Absa Hosts *****sters!!!!!!!!!!

During April 2023, I paid monies over to a H Erasmus, Absa Bank Savings, Account ***. After various telephone calls to “Mr Erasmus" cell phone number, ***, I realised that I have been ****med. I immediately reported this matter to Absa, who in turn "froze" the account, which by the way was in the name of a Mr Seyes and nor Erasmus! After much ado and due to banking staff incompetence the account was unfrozen, the money withdrawn and my chance of retrieving some funds were gone. This matter was taken up with both The Banking Ombudsman and Absa Bank ***** Department. The Ombudsman ruled in the Banks' favour, however, Absa ***** Department through Mr Buthelezi, refuses to respond as to why his staff delayed this matter for what ever reason. I now pose the question as to why Absa hosts *****sters as I have proof of more of the above cases???