ABSA hostiliuty when it comes to ***** investigations

Pathetic customer service and arrogant when dealing with ***** on my account. On 26 September a *****ulent charnge went through my account without me receiving any request to approve the transaction. I immediately reported the xase to ABSA ***** and stopped my debit card on which the ***** was made. I went to the pollice to open a case and supp**** the affidavid and case number to ABSA. Yesterday I received a call from the case worked but istead of a client focused attititude, I was treated like a suspect and I did not appreciate the line of questioning. The fact is the charge whent through my account without me receiving any request to approve the transaction. The case worker insinuated that she had proof that I did in fact approve the transaction. I advised that if that is the case, she must provide the proof as it must have been approved through some other hacked means. At no stage have I shared my card details to any suspicious 3rd party through any email, phising or sms ****. Yet the line of questioning that ABSA seems to take is to make as though the client was reckless, or dishonest. That is not how a client should be treated. Also, ABSA can reverse the transaction on the basis that its a *****unlent transaction. Instead of focusing on me, ABSA must refund my money and focus on how the transaction was approved *****ulently. Other banks have been more supportive and have reversed the transaction when found it as fruadulent.

I request that a SENIOR MANAGER contact me ASAP to resolve this. I do not want to speak to the case worker as I beleive her poor attitude as resulted in client confidence breach.