ABSA Horrific service

Item: Absa
Rating: 1
Author: Jaco Tania van Niekerk

No rating at all. I have been frustrated with ABSA need a paid-up letter from ABSA stating that they have no interest in a life policy that was used as security - in the days of VOLKSKAS BANK. I have been through 50 people, and NO ONE knows how to help me? You cannot request a call back you are not even able to be assist at a branch. I think it's really pathetic that a company like ABSA has such terrible service.

Helpful (0)

Replies (1)

Absa's replyOfficial

11 Apr 2023, 12:18

Dear Jaco Tania Van Niekerk.

Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology.

Please provide me with your ID or account number to investigate the matter for you, upon receipt of the requested information, I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint isC-***7 Kind regards,Group Customer CareVanessa Crowe

Absa's reply11 Apr 2023, 12:18

Official