Absa Horries

<p>Dear Absa, I have had all my accounts (7) with you for over 20 years. After emails and phone calls to your consultant I have not had any reply. Even my house bond is with you and after the balance went into negative over 3 days only, instead of calling me to rectify you penalise me with a R360 penalty. This is very poor. I did not "PROSPER". After getting hold of my consultant she just said that is how it is and finished. She wont let me escalate my grievance and said no one would do something about it anyway. So, my gut says change banks but my head says get the relative people made responsible for such bad service. I would like to escalate this issue to above branch status but cannot. HELP</p>