Absa horrible service and they make you pay for their mistakes

I was at ABSA Pavalion mall , assisted by rude Teller Jessica Naidoo, I was paying for my daughter’s tickets which were clearly marked which one I was supposed to pay, Jessica pays for ticket that was not marked, and she tells me she can’t do anything about it , and says anyways I must pay because I owe traffic department a lot ( which I don’t understand how does that concern ABSA and her) I was only instructed by the department to pay for the marked tickets . Jessica becomes rude and unapologetic about her mistake, which costs me money I didn’t have, I then ask to speak to the manager kashmir grandpa which they told me it’s my fault that she paid for what I didn’t ask for, she then told me to complain at the traffic department, where as ABSA made the mistake and they need to fix it. Intead of solving it and taking accountability of their mistake, they were rude and more concerned about the other tickets which they have no business in. The staff at Pavilion mall is rude and know that the manager will back them up when they are rude and providing horrible service. I had to pay R375 extra because of Jessica’s Fault.