TN
Thokozani N
1 reviews | Active since Aug 2021
31 Aug 2021, 13:05
Absa Horrible Service
I'm devasted!! AutoXtrem and Absa South Africa 702 After buying this car on friday the 13th. I should have known better. I discovered that it was a 5 sitter instead of 7 and has some issues as well. I notified the dealer Autoxtrem, on Monday as to this issues. They promised to look into them. On Wednesday after the whole Tuesday of no feedback. I decided to cancell the transaction. Informed both the dealer and Absa bank, to my horrow neither of them wanted to cancell the transaction. Is there such a thing?
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Absa's replyOfficial
31 Aug 2021, 15:29Dear Robert, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your complaint reference number is C-***7. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours. Kind regards, Daphne Le Grange Group Customer Care
Absa's reply31 Aug 2021, 15:29
Official
Dear Robert, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your complaint reference number is C-***7. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours. Kind regards, Daphne Le Grange Group Customer Care