ABSA Horrible service

We are in the process of selling our home. As required by most banks we went into the branch to notify ABSA that we will be settling our bond, should our home sell.

There is no direct contact person to speak to in the branch and all correspondence was done via email.

Notice was given and accepted. We gave 90days notice and from what we understood, we had a 6 month time frame to sell our home.

7 Days before the 6months lapsed the OTP for our home was signed. Absa refused to extend our notice and we are now being charged R50 000 penalty on our home loan.

We have been very loyal ABSA customers all our lives, but from here we are certain to find someone else who is willing to assist in our daily needs and on a more personal interface.

Please consider carefully before banking with ABSA as this is not the first time we have hit a brick wall.