KM
Kanyisa M

1 reviews | Active since Mar 2016

21 Oct 2018, 06:52

ABSA HORRIBLE SERVICE

They're service for one is horrible so you pray to not have to go into one of their branches (especially Eastgate), but with a useless banking App and online banking system you are forced to torture yourself at their branches.

I lost my debit card, stopped and replaced it with their joke of an App. My account was immediately debited. Waited 2 months for a collection sms and when I went to the branch the consultant asked ME to call the card division to find out WHERE MY CARD IS. I was debited again (to be refunded at a later stage - HOW STUPID) at the branch and given a card from the back after 2hrs of going back and forth with the consultant who didn't know how to be of assistance but to tell me he does not know anything.

Banking App -about every 2 months you will have to go stand in the bank queues to get a token because you updated the app!

If you want a complicated life....get an Absa account

0
Replies (2)
Absa
Absa's reply22 Oct 2018, 12:48
Official

Dear Client

Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.

Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

Best regards,

Absa
Absa's reply22 Oct 2018, 17:02
Official

Good day Miss Matiwana,

I am Vanessa Crowe and I will be facilitating your case. Please use the following reference number: ***. This confirms that an incident has been logged. I will update you on the matter within two working days. My email address is *** or you can reach me on *** if you need any further details.

Best regards,