Absa horrible service

I have had enough of ABSA and their terrible service. I opened a cheque account with them last year and at this point I had a Savings account with them. As soon as I opened my cheque account I told them to close my Savings account which they failed to do, I have now been to the bank twice asking them to close my Savings account and it still has not happened and now someone has transferred money into the Savings account and of course I cannot access it because I do not have a Savings account!!!!!!! This is unacceptable and I am quite frankly sick and tired of the horrible service I am receiving from ABSA, I am contemplating moving banks because this is not the only complaint I have regarding ABSA!!!!!!