ABSA HORRIBLE FEEDBAK/SERVICE

My experience with this bank has been somewhat bitter-sweet, I received a call offering me a credit card which I accepted with enthusiasm, I mean the call came at the right time, this was the 13th June mind you- long story short I was required to produce documents to verify my income despite of being a client with them of which I obliged and it has been dead silent ever since, I have had to follow up more than once and all I keep getting told is that the application is siting with the verification team, mind you the TAT is 48 hours. I am left here thinking, why invest my money, time in such a bank that will fail me in my hour of need. So disappointing considering the products I have with the bank and the fact that I am a private banking client LOL