ABSA - HORRIBLE CUSTOMER SERVICE

I opened up a business bank account - couldn't get the app to work, a number of times! It says their system was down.... I need to pay service providers so I call in at 4:30pm, it says their office hours are from 9 - 5pm and hangs up the phone... The next day I call in trying to get help from someone, so I call into telephone banking, the woman on the other side gets stroppy with me, puts me hold and then cuts the call.... All i want to do is pay my service providers.... WITHOUT having to go to the branch!!! Simple task that has been such a nightmare!!!! No idea who my business banker is anyway, I am moving my business account to another bank. I can't deal with ABSA bank any longer my first and last experience with them! If this is how it is from the beginning - I will not stick around to see how the rest go...

I am in Service myself and this is completely unacceptable service from one of our major banks..... So very sad!!!