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ZN
Zanele N

1 reviews | Active since Nov 2020

14 Jul 2025, 14:46

ABSA HORRIBLE BANKING EXPERIENCE DUE TO YOUR SYSTEM ISSUES

Absa had a problem with the system on the 28th of June 2025. I made a bill payment but the app didn't show that the transaction was successfully. Then I used another bank to pay for the bill. Absa doesn't want to reverse the funds as it was their problem. I have been calling their customer care no help from them. They don't even respond to emails.

0
Replies (3)
Absa
Absa's reply14 Jul 2025, 16:36
Official
Dear Zanele Ndlovu Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number to your complaint is C-***3. Kind regards,Group Customer CareRezona Louw
ZN
Zanele N's update14 Jul 2025, 16:52
Reviewer Update
No need to create another case. Follow up on these Case numbers: ***9, ***2, ***6 and by end of business tomorrow I can have your response as these cases where logged from the 30th of June 2025. Let's see if people are getting paid for nothing.
Absa
Absa's reply15 Jul 2025, 08:54
Official
Dear Zanele Ndlovu Thank you for your posting and the information provided.

Our office busy with the investigation on your matter. Kind regards,Group Customer CareRezona Louw