ABSA HORRIBLE BANK WITH HORRIBLE SERVICE

I went to the ABSA Clearwater branch on Thursday the 23rd of November to apply for a personal loan, and Lancelot assisted me.

I was the 1st client in line, and I went in at 8h30 when the branch opened and only left the brach at 10h20.

He only advised me on the amount I qualified for and showed me the amount only on the screen. I then agreed to take the loan with ABSA.

I told him I'm willing to open a bank account so the funds could show emediatly, but I told him I'm not willing to change banks due to poor service delivery in the past with absa.

He then told me the money would still reflect instantly even though I bank with another bank.

He told me to sign a quote with digipen. After I signed, he advised me that the money was paid in my bank account, and after I checked my banking app, the funds didn't reflect.

Lancelot, then advise me that it will reflect later that morning it should take long and said we're done.

Later the day, I couldn't get through to ABSA Clearwater and called the call center as there was no answer at the branch as usual.

They were able to give me th installment amount and confirm when my 1st debit order is due and advised me the funds will only reflect with in 24-48 hours ( fund only came in around midnight)

Lancelot did not discuss my interest rate and installment amount or advised me when my 1st debit order will run nor gave me a copy of my contract that needs to be given to the client with any agreement.

He called me the next day to advise me that there are some documents he will send me to sign, and up to date, I still haven't received any email or the contract he promised to email.

I won't be able to recommend anyone to do business with them due to their poor unprofessional service. They are the bank with the worst customer service who don't listen to their clients needs nor comply to protocols.