CS
Clint S

1 reviews | Active since Aug 2015

05 Jul 2020, 12:00

ABSA ********** Service

Even a single star should not be given to this bank, I can't believe how ********** it has been trying to get thing done with this bank. I have had banking accounts with absa since I have been 10 years old, with the help of my dad setting up an account for me.

Loyalty is dead, honestly I am disgusted with the level of service. I tried opening a business account with them and as an existing client it is **********. I would not wish this upon my worst enemy.

I spent almost an hour on the phone and the same ****ty tune kept playing, how are you trying to up sell clients on products when you can't even speak to a consultant, then I wasted another 2 hours in the week, went online, then I emailed and nothing, this morning I am trying to make a payment to a service provider listed on their platform online on mobile and on my ****ing computer. The nerve to tell me that the account number is incorrect, to top it off, a message displays asking for a small fee to verify the ****ing account number they have on their system?? Has Axxess even been receiving their money. I hope this bank faces 1000 other competitors and lose all their business during this lock down. The level of service is shattering honestly. How do people pay for a service that does not work. It is ********

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Replies (1)
Absa
Absa's reply06 Jul 2020, 10:24
Official
Dear Clint, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will be in touch within the next two hours to provide you with my specific contact details as well as your unique complaint reference number together with a request for additional information.   Kind regards,
 Basani Hlungwane
 Group Customer Care
 Absa Bank Ltd 

Best regards,