ABSA HOMEOWNWERS INSURANCE - WORST SERVICE EVER!

On 5th Feb 2015 i reported the theft of my gate motor and damage to my electric fence, security camera and garage door motor. on 6 Feb ABSA sent out the wrong contractor who could not even quote for the job. 9 Feb a second contractor was sent out and submitted his quote to ABSA. After calling everyday in between for approximately 20 mins each time I was informed that a 3rd person will be sent out on 16 Feb to yet another quote. Upon calling yet again their arrogant claims manager cannot commit to when the job will be done. he is extremely condescending and well trained in passing the buck. He cannot say what ABSA's acceptable time frame is in concluding a claim. He also could not commit to ABSA paying out any damages in the event of a ******* whilst the security measures remain un-fixed. Is this what we pay for ? The don't care attitude, poor service and lack of accountability is DISGUSTING! Is this the reward we get for being loyal clients for more than 30 years?