ABSA Homeowners insurance: Pathetic, unfair, unreasonable, worst customer service ever

I am having the worst possible experience with ABSA Homeowners insurance ever! Lodged a claim in July 2021 and it took them 77 days to reach a conclusion!

The ABSA engineers caused damage to our property while digging massive holes to find a reason to reject the claim. I had to lodge a complaint and escalate the matter with a huge amount of emails and no responses until they eventually sent someone to fix it almost a month after the initial complaint.

Now I want to lodge a complaint with the Ombudsman for Short-term Insurance and the FAIS Ombud and I requested information from ABSA and a month later I have not received any information. This matter has been escalated and the person who is handling it escalated it to her manager, but I have not received any communication from ABSA for more than a week now!

This is absolutely unacceptable, especially since ABSA states that there is a time limit to take legal action and if that time limit passes, I absolve ABSA from from liability in respect of the claim. Clearly ABSA is stalling by not providing me with the requested information and this is as low as you can go! I do not feel like a valued client and ABSA is using stall tactics to prevent me form lodging a complaint with the ombudsman!

NEVER EVER BUY INSURANCE FROM ABSA, the are pathetic, unfair and unreasonable with the worst customer service ever.