1 reviews | Active since Jun 2017

09 Aug 2017, 17:20

Absa Homeowners insurance cancels without notification!

<p>Last week I received a call from Absa that according to thier record, there was no insurance on my propoerty. I told them this cannot be correct as I have had homeowners insurance via ABSA for the past 13 years plaus and had not cancelled it. ABSA Financial advisors have been receieving R175 commission every month. After 13 years, I have 15 claims and ABSA decided to cancel my insurance policy in Novermber - 6 months ago. They apparently dropped a piece of paper into our reliable mail system and thats it. No phonce call, no email. Brokers did not call me. I have now been uninsured for 6 months without my knowledge. This is ******** client service from ABSA. I was promised a follow up by my Private Banker nut NOTHING.</p>

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Replies (2)
Absa
Absa's reply10 Aug 2017, 10:04
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

's update27 Aug 2017, 15:47
Reviewer Update
Matter has been resolved. I have moved my insurance to another provider.