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jv J

1 reviews | Active since Feb 2017

07 Sept 2023, 14:49

Absa Homeowners Insurance: A Case Study in How Not to Deal With Clients

Absa Homeowners Insurance has to be the most useless insurer in the industry. This is the second time that I have had the misfortune to try and communicate with them. I do not have words to express how frustrating it is to deal with them. I am sure that if I send a communication to the ruler of North Korea by putting a letter in a bottle and throwing it in the sea, I'll get a response from him in less time than it will take Absa to respond to my query. True rating: -5 stars.

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Replies (1)
Absa
Absa's reply07 Sept 2023, 15:09
Official
Dear Johan
 
Thank you for bringing this unfortunate incident to my attention, and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email.
 
The reference number for your complaint is C-***1.
 
Regards
Pravesh Bejay
Absa Bank Group Customer Care