LA
Linda A

1 reviews | Active since Nov 2011

13 Jun 2019, 10:35

Absa Homeowners Insurance

Absa Homeowners Insurance. You don’t seem to know or understand the word SERVICE as you certainly don’t live up to it. We have been trying to cancel our Homeowners Ins due to the lack of service and correspondence and yet again you prove this is your status. Utter lack of service. We have done everything we needed to do bearing in mind our home is fully paid. We don’t owe you anything. We cancelled the flexi reserve which we were told needed to be done. That has taken place and emails sent and confirmed. Yet our Homeowners Ins has still not been cancelled after more than a month and you continue to not correspond with us with regards to the status. What more do you want us to do? Perhaps it’s ABSA that needs to relook at incompetence within this department and remember your Customer should be “King”. Staff is replaceable if they cannot perform their jobs to the fullest with integrity!!!

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Replies (1)
Absa
Absa's reply13 Jun 2019, 13:20
Official
Dear Customer  
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
  
Regards
  
Pravesh Bejay
Specialist Case Manager
Customer Value Management