Absa Homeowner's Comprehensive Insurance poor service

Absa homeowner's comprehensive insurance has been the worst service i have ever experienced in any business. I have been paying my premiums from the first day till date consecutively for 14 years and this was my second claim with them. A week before Easter i had a problem with my geyser which has burst. That's when i called Absa Insurance to register a claim. A lady by the name of Emma assisted me. Everything seemed fine on the phone and my claim was approved and was promised a plumber to come fix the geyser issue. The plumber arrived at my house on the 5th of April to fix the geyser. He tried fixing it but when he was done his work tripped the electricity. I phoned Absa again and this time they sent their sub-contractors by the name of Trevlec Electrical. The lady by the name of Itumeleng Mantshongo gave me good service she even used her personal phone to update me regarding the claim. Their electricians tried for 3 days to fix the problem without any success. They blame the plumber and the plumber blames them. I received the worst service as they couldn't even figure out what the problem was. They took me from pillar to post and even gave wrong contact details. According to me. Absa appoints the sub-contractors whom are very ***********. They also struggle to communicate with Absa as they declare that the claim was not approved, but after calling Absa, they mentioned I was approved and the problem is with the sub-contractors not with them. This simple geyser claim was the worst experience in my life, i am without hot water for a week and half and I'm still waiting for the problem to be fixed. I wouldn't recommend Absa Insurance to anyone as their service is poor.