ABSA Homeowners Comprehensive Insurance beyond Pathetic!!

During the April KZN floods my property sustained substantial damage. I promptly submitted a claim on my Absa HOC policy (***) a few weeks later using the correct channels. It has now been more than a month since submitting all of the required details and I am yet to find out whether it was even received and reviewed. The call centres are beyond ***********, when you do get hold of someone. The person supposedly handling the claim, Tudi Goitsemang, has not bothered to follow up once or inform me of the progress. I may as well start over. Just plain useless. I will NEVER RECOMMEND them to ANYONE.