CL
Carel L
1 reviews | Active since Dec 2021
05 Jan 2023, 11:29
ABSA Homeowners Comprehensive Insurance
I've never received WORSE service than what I'm experiencing with Absa HOC! I've submitted a claim in September 2022 already, and spend more than a R1000 on phone calls to speak to consultants who are unable to assist. Everytime they say someone will call me back with feedback, and I haven't received ANY form of feedback on my claim. Also no response on my numerous emails. I would not recommend Absa at all when considering taking out homeowners insurance.
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Absa's replyOfficial
05 Jan 2023, 15:07 Dear Carel Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***4. Kind regards, Vanessa Crowe Group Customer Care
Absa's reply05 Jan 2023, 15:07
Official
Dear Carel Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***4. Kind regards, Vanessa Crowe Group Customer Care