ABSA Homeowners Claims delays costing us money!

<p>I contacted ABSA homeowners insurance on Thursday evening 24th November to report a burst geyser. The call centre consultant told me that she doesn't consider the claim an emergency and will not log a claim and I should phone back in the morning! I phoned on Friday 25th November to lodge a claim. I was informed that a plumber will come and see to it. The plumbers only arrived at 3 p.m. and discovered that it is a geyser still under warranty and it would need to be replaced by the suppliers of the geyser. Because the plumber arrived so late the supllier is already closed and do not work on weekends and will only replace our geyser next week. in the meantime we have one of 2 choices: 1) We have the geyser turned off and have more than 3 days of no hot water, or 2) we leave it as is and waste 1000's of litres of water. And who must pay for the water wasted? I would like to know what ABSA intends to do about this?? It is ABSA's responsibility to ensure that the geyser gets replaced as soon as possible, that is what I pay insurance for(And the insurance is NOT cheap) I find this whole situation absolutely unacceptable. I have to pay my premiums but get no satisfaction from ABSA when I have a claim!!!!!</p>