ABSA Homeowner Comprehensive Insurance: How to blue-tick a customer.

I've been trying to move Homeowner Comprehensive Cover to another service provider for the past three weeks. I've submitted two requests, in both instances beautiful email responses are sent with reference numbers: "Thank you for your request. Please note that your case has been forwarded to one of our skilled consultants to attend to. Please allow some time for our consultant to work through your request and respond with feedback."

Guess what: my "case" has received no response, nor has a "skilled" consultant contacted me. The "case" must be too complex: clients cannot be allowed to source other service providers. I'm guessing "skilled" consultants are few and far between.

The whole situation is sad.