MC
Monica C
1 reviews | Active since Nov 2015
04 Aug 2023, 15:38
ABSA Homeloans- what a mess!
I have an ABSA homeloan... ABSA debits my account and adjusts the amount as and when interest rates change etc. Today, I had to apply for credit and was declined, due to my homeloan being in arrears by R392. After a lengthy process to get ahold of a live body at ABSA, I was advised that ABSA neglected to update the debit amount in December 2022 when interest changed. Upon further discussion with the advisor, I was advised a Team Manager, would call me back to rectify the situation. This has not happened yet! And now my credit record is severely affected. I am beyond livid and more than keen to move my homeloan to an alternate bank.
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
04 Aug 2023, 15:48Dear Monica Coetzee Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***3 Kind regards,Group Customer CareRezona Louw
Absa's reply04 Aug 2023, 15:48
Official
Dear Monica Coetzee Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***3 Kind regards,Group Customer CareRezona Louw
MC
Monica C's updateReviewer Update
29 Sept 2023, 20:08Thank you, Rezona, for assisting to have this matter resolved timeously and efficiently.
It's sad that I had to resort to HelloPeter, but it was fixed as best possible.
It's sad that I had to resort to HelloPeter, but it was fixed as best possible.
MC
Monica C's update29 Sept 2023, 20:08
Reviewer Update
Thank you, Rezona, for assisting to have this matter resolved timeously and efficiently.
It's sad that I had to resort to HelloPeter, but it was fixed as best possible.
It's sad that I had to resort to HelloPeter, but it was fixed as best possible.
Absa's replyOfficial
02 Oct 2023, 09:29Dear Monica
It is indeed pleasing to receive complimentary remarks about the staff that have given quality service to clients.
I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Kind regards
Rezona Louw
Customer Value Management
Absa Bank Ltd
It is indeed pleasing to receive complimentary remarks about the staff that have given quality service to clients.
I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Kind regards
Rezona Louw
Customer Value Management
Absa Bank Ltd
Absa's reply02 Oct 2023, 09:29
Official
Dear Monica
It is indeed pleasing to receive complimentary remarks about the staff that have given quality service to clients.
I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Kind regards
Rezona Louw
Customer Value Management
Absa Bank Ltd
It is indeed pleasing to receive complimentary remarks about the staff that have given quality service to clients.
I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Kind regards
Rezona Louw
Customer Value Management
Absa Bank Ltd