ABSA Homeloans unkept promises

I called Absa Homeloans collections ( ********** 007) on 14 March 2019 at 8:46. I spoke to a consultant Phindile (i think) and advised her they debited me after i already made a cash payment. So I requested a refund of the amount in credit to be paid back to me. She said no problem she will request it and it will only take 24hrs. Days passed without receiving the payment and I called again on 18 March 2019 and I spoke to a guy (forgot his name, I think it was Vincent). After putting me on hold to do nothing & asking me to repeat things he asked me before putting me on hold, he advised me Phindile did not request for the refund, she just put notes on the system. He asked to put me on hold again so he can ask Phindile what was going on, I told him I can't hold (cos really there was no reason for him to put me on hold again). He told me he would request for the refund and it will take 24hrs as its Absa-Absa. It's been 2 days and still the money is not in my account. Its been a total of SIX DAYS from my initial request and all these consultants haven't kept any of their promises and I am getting really irritated. Money doesn't grow on trees guys, R1700 might be peanuts to you but I need that money. I don't know if Absa knows anything about TCF but this is totally unacceptable!!! You don't treat clients like this!