ABSA Homeloans. Simply not good enough

ABSA Homeloans. Been trying to get them to re-rate my homeloan interest rate since 20 Jan 2020. I received no response from ABSA after giving them the business SLA timeframe they require. So i logged an ABSA official complaint. Very quickly, on 30 January 2020 i got a response from Arnold Biggs that stated he will be looking into this matter with extreme urgency and normally it takes 3 to 5 working days which has now also passed. I've followed up with Arnold in the same fashion but also just getting ignored. Perhaps helloPeter could re-ignite the fire again. Obviously if all else fails i will just do the paperwork and get the bond moved to FNB where i get sufficient service.