ABSA Homeloans not really on top of their game.

I took out a homeloan, took me more than 12 months to register. Not even an apology after the whole ordeal. Then I had study debt and a motor vehicle accident in 2015/2016, they arrange a restructure of the short payments, however, when I wanted to pay in extra into my account, and access it when i need it for studies, they say no, if you pay in money we will first deduct the outstanding balance.

WHAT... are you kidding me, I thought it was restructured and therefor I am paying a higher premium, of which I do not mind, and have never minded, but the silliness to say indirectly that I am in arears, just doesn't make sense with a restructuring.

It sounds silly when you are the bank staff, "Am I in arears?"and their response is no, you just can't deposit money into the bond account, as you don't have an access facility, and no one is doing anything to set the records straight.

I'm getting fed up and seriously considering canceling my bond.