ABSA homeloans is the F*** worst!!!!

I am disgustingly disappointed in the service received by ABSA home loan department. From the beginning of our home loan application we noticed so many flaws that were overlooked, but we continued Banking with them. I have now reached my wits end with the horrible service received. We struggled with our finances due to covid and we entered into a payment arrangement with the bank, at the end of the term we paid up the arreas and requested to have our debut order changed. The consultant confirmed that our debit order date has changed and we even received a debicheck mandate to confirm this. The next month however, half of the installment amount was debited and not on the requested date, the fault of absa administration. We called in again and the consultant we spoke to advised that she can see the debit order date was changed and doesn't understand why it wasn't debited on the correct date with the full amount. She said she would call back which she never did. We called in again requesting for a debit order date change and another consultant advised that we should call in after the debit order went off and only then will we be able to change the date, which we did and now we are being told that we cannot change our date because we are in arreas. ARREARS that was caused by ABSA and their administration! I'm starting to believe that ABSA is purposely not changing the date so that we can incur arreas and they can increase the installment amount. I mean how many times have we requested for the debit order date to be changed and for the arreas amount to be debited. Even after we paid in the arreas amount that we were informed of, the decided to debit half of the debit order amount and on the wrong date. There seems to be no uniformity in the information provided by the consultants and we are not getting a resolution. I am frustrated and think it would it really be better to transfer my account to another financial institution. The TCF values are not being app**** and there is absolutely no transparency. I as a customer am being prejudiced by ABSA's failing controls!!!!