absa homeloans

Zero stars if I could.

Homeloans department.

After several requests and complaints, I received the amount to pay to settle my homeloan with them. Paid the outstanding amount in the validity period and requested them to settle the bond only to receive the email message that I must "remove" (what type of business is it that instruct a client to "remove" an amount anyway?), the flexi amount on the account before they can finalize the bond.

Especially went to a branch requesting them to assist to "remove" said amount.

Was worried that their will be confusion on my final amounts, since the amount which the branch gave as the flexi amount differed from what I could see on my account - walked out of the branch with zero amounts on my account, believing that at long last everything is settled.

When calling the settlement attorneys to hear what I must pay them to get the bond transfered to my name they told me there is an outstanding amount two and an half times the original settlement amount which I need to settle. Can only tell me the amount is as received from Absa.

Best of all - the attorneys can not send the instruction from Absa, since they are not allowed to send correspondence to a "g-mail" email address?