1 reviews | Active since Dec 2016

06 Feb 2019, 12:47

ABSA HOMELOANS DIVISION Bullying Clients

ABSA Homeloan Cancellations - The Property belonging to Willie Lundall Property Trust is in the process of been Reposessed by ABSA Bank. I brought a buyer to the table that was willing to buy the Property for the full oustanding amount owed to ABSA, R 1.687 000.00 to which ABSA Agreed. Unfortunately the transaction was delayed due to New Plans for the property and Group Scheme Registration process that had to be completed. Original buyer failed to perform after a two year delay and Willie Lundall Property Trust Cancelled the transaction. I then immediately lined up a new buyer for the same orginal settlement amount offered by ABSA. ABSA then came back with new settlement amount of R 2.100 000.00 additional costs, Interests, excluding lawyers fees and hidden cost and the wanted me to sign an admission of guilt for any additional costs and oustanding amounts that might occur. If I am correct the Credit act states that ABSA or a Credit Institution may only recover the actual Capital amount outstanding? I want to settle this with ABSA and give them what is owed to them, why are the not willing to negotiate and help a customer whom is doing all in his power to get to a reasonable solution for the ABOVE? A complaint has also been logged on ABSA Action Line Ref: ********** . Hope someone picks this up and give me proper feedback and a resolution. Willie ********** 061

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Replies (3)
Absa
Absa's reply06 Feb 2019, 15:46
Official
Dear Client
 
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.

Regards
 Vanessa Crowe
 Group Customer Care
 Absa Bank Ltd
's update12 Feb 2019, 14:29
Reviewer Update
The Reply from ABSA was sent to the wrong e-mail address. It was sent to ********** This Home loan account is in the name of Willie Lundall Property Trust since before 2000 and the email address on the system was always ********** never the above. I want this to be investigated and ABSA needs to find out whom has altered the email address on the system and by whom was it authorized? I wil not leave this here. It is totally unacceptable that ABSA personnel can alter personal information without proper consent from the account holder. I was forced to go to my nearest branch to rectify this! MY TIME MONEY AND FUEL!!!!!!
's update12 Feb 2019, 14:30
Reviewer Update
I have a good Idea whom at ABSA might have done this, but before I start publishing names, I will give ABSA the opportunity to respond!