ABSA Homeloans - completely useless and ***********!!!

Completely useless to process a request. I have to bonds, one R 3000 per month that is supposed to go off on the second of the month. The other is supposed to go off on the 20th for R 7500 (which I'm letting to a tenant that pays on the 15th). I requested this from ABSA and they completely switched this around so that the R 7500 goes off on the second and the R3000 on the 2th. Completely idiotic and useless organization. My cash-flow is a mess and I'm constantly in arrears. Now I can't change this for a year. Ridiculous!!!!