Absa homeloans

I had a long Disagreement with absa homeloans and absa insurance in June 2023 when I decided to move the insurance to Santam, who offered me a better rate. Of course I stopped paying the insurance on the property. It took two. Months of absa homeloans harassing me every day, twice a day, telling me that our bond account is in arrears.Finally I got a letter from absa confirming that the insurance was cancelled.

And then, a month ago, it started again with absa homeloans demanding money, claiming that the bond is in arrears. I have explained the situation about fifty times, they are not interested to solve the matter. They do not want to understand that the insurance has been cancelled. Nobody has any Knowledge of the letter from absa confirming that the insurance has been cancelled. Now the latest is that there is a block on our homeloan account because the account is not fica compliant. They want proof of address for the property that we have the bond with! Requesting our identity documents,but they have it on record. Please can somebody at absa homeloans look at our bond account and give instructions to one person to rectify the problem. It is really very annoying to have to explain the situation every day and not get any result.