AP
Antoinette P
1 reviews | Active since May 2020
25 May 2020, 21:51
ABSA HOMELOANS
ABSA decided to give us payment relief on our bond. Irony is that we nowhere requested or initiated such a possibility. My question is... How can they make changes to our "contract" without consulting the client. 2 Months later and hours on the phone speaking to different consultants... i was told that the account is frozen and i cannot cancel the payment relief THEY initiated on our bond!!! PATHETIC!!!
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Absa's replyOfficial
26 May 2020, 09:39Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,
Absa's reply26 May 2020, 09:39
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,