1 reviews | Active since Nov 2016
ABSA Homeloan ******s
Good morning im so pertebed right now. In 2005 i took out a homeloan with absa for R130 000.00. My initial instalment was R2000 per month. At the same time a friend of mine took out a bond of R250 000 and he was also paying R2000 per month.They received their money on time everytime via my salary deduction. In 2020 i took a payment vacation and after that my bond was restructured to meet my arrears. I was involved in the process and signed off on it. Now i discover that on 13 August 2023 absa restructured my bond again adding an additional 3 months to my bond term without my knowledge or approval. I tried to deposit money into my bond flexi reserve only to discover absa removed it and placed a hold on my bond. Now that im almost finish absa is coming up with all sorts of reasons to extend my bond term to milk me for more money. And they dont even bother involving me in any decisions they make. I AM USING THIS PLATFORM TO EMPLORE PEOPLE TO STAY AWAY FROM USING ABSA HOMELOANS. Please choose another financial service provider. As absa will create ways to extend your term and get more money out of you.
Sent: Thursday, December 28, 2023 2:12 PM
To: Quinton Philander <***>
Subject: RE: C-***8 [ ref:!00D1r01GluM.!5005q0a00P8:ref ] | CAUTION: This email originated outside of the City of Cape Town’s network. Please do not click on any links or open attachments unless you know and trust the source. STOP. THINK. VERIFY.
Dear Quinton
We refer to the complaint forwarded to our office regarding your Home Loan account.
Our Home Loan Dept. confirmed that the account has been rectified.
The term is now three years and one month.
Your instalment is R2462.28, due on the 27th of every month.
We extend our unconditional apology for the inconvenience caused, as this is not aligned with Absa Bank's customer-centric service theme.
We trust you find the above in order and confirm we are closing our file herein.
Regards
Pravesh Bejay
Specialist Case Manager: Social Media Complaints
Customer Value Management: Customer Care
Sent: Thursday, December 28, 2023 2:12 PM
To: Quinton Philander <***>
Subject: RE: C-***8 [ ref:!00D1r01GluM.!5005q0a00P8:ref ] | CAUTION: This email originated outside of the City of Cape Town’s network. Please do not click on any links or open attachments unless you know and trust the source. STOP. THINK. VERIFY.
Dear Quinton
We refer to the complaint forwarded to our office regarding your Home Loan account.
Our Home Loan Dept. confirmed that the account has been rectified.
The term is now three years and one month.
Your instalment is R2462.28, due on the 27th of every month.
We extend our unconditional apology for the inconvenience caused, as this is not aligned with Absa Bank's customer-centric service theme.
We trust you find the above in order and confirm we are closing our file herein.
Regards
Pravesh Bejay
Specialist Case Manager: Social Media Complaints
Customer Value Management: Customer Care