CA
Chantal A

1 reviews | Active since Feb 2020

01 Feb 2020, 13:59

Absa Homeloan Incompetence

The second month that I have to 'remind' Absa to put through my debit order. So then they run my interest owing on my old balance, ****************. Being told that they trying to resolve the problem but no update to customers.

I'm not going to pay for their incompetence, taking this to the Oumbad if I dont get feedback. 5 phone records already, on the last one the consultant confirm that a manager will call.. still waiting

0
Replies (1)
Absa
Absa's reply03 Feb 2020, 11:00
Official
 Dear Chantal,  Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will be in touch to provide you with my specific contact details as well as your unique complaint reference number together with a request for additional information.   Kind regards,
 Basani Hlungwane
 Group Customer Care
 Absa Bank Ltd