CA
Chantal A
1 reviews | Active since Feb 2020
01 Feb 2020, 13:59
Absa Homeloan Incompetence
The second month that I have to 'remind' Absa to put through my debit order. So then they run my interest owing on my old balance, ****************. Being told that they trying to resolve the problem but no update to customers.
I'm not going to pay for their incompetence, taking this to the Oumbad if I dont get feedback. 5 phone records already, on the last one the consultant confirm that a manager will call.. still waiting
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Replies (1)Absa's replyOfficial
03 Feb 2020, 11:00 Dear Chantal, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will be in touch to provide you with my specific contact details as well as your unique complaint reference number together with a request for additional information. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa's reply03 Feb 2020, 11:00
Official
Dear Chantal, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will be in touch to provide you with my specific contact details as well as your unique complaint reference number together with a request for additional information. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
