MP
Meriska P
1 reviews | Active since Oct 2021
02 Oct 2021, 15:02
Absa homeloan division
We've contacted absa many time to change our debit from our savings account to the cheque account. We spoke to 2 different individuals from the homeloan department. And both said jas been updated. However it still not has been!! Such incompetence shown from the Absa homeloan department. We have call recordings and emails to prove that we have that we have spoken to your consultants! How do i move forward and who can help me sort this mess out!
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Replies (2)
Absa's replyOfficial
06 Oct 2021, 12:31Dear Customer,
Thank you for bringing this matter to our attention and your reference number is C-***2. Kindly provide us with your account and ID number to log a formal complaint for investigation. We will investigate and provide you with feedback timeously. Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Thank you for bringing this matter to our attention and your reference number is C-***2. Kindly provide us with your account and ID number to log a formal complaint for investigation. We will investigate and provide you with feedback timeously. Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Best regards,
Absa's reply06 Oct 2021, 12:31
Official
Dear Customer,
Thank you for bringing this matter to our attention and your reference number is C-***2. Kindly provide us with your account and ID number to log a formal complaint for investigation. We will investigate and provide you with feedback timeously. Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Thank you for bringing this matter to our attention and your reference number is C-***2. Kindly provide us with your account and ID number to log a formal complaint for investigation. We will investigate and provide you with feedback timeously. Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Best regards,
MP
Meriska P's updateReviewer Update
06 Oct 2021, 19:19I've spoken to Nicolene today. I've lodged a complaint. I've sent in my emails to prove we've made attempts to change accounts as well as responses from your consultants. She informed me that my complaint will be reviewed there agree I will recieve a reference number
MP
Meriska P's update06 Oct 2021, 19:19
Reviewer Update
I've spoken to Nicolene today. I've lodged a complaint. I've sent in my emails to prove we've made attempts to change accounts as well as responses from your consultants. She informed me that my complaint will be reviewed there agree I will recieve a reference number