Absa homeloan

I need some advice, just purchased a house last year March 2020, house just got registered in my name in March 2020.And then Boom the most awefull Virus Covid hit our country, and we were put under hard lockdown.. Absa offered the Holiday payment to their customers, cause most of us did not receive our full salaries during lockdown. And after the payment holiday I had to ask to extend it to January 2021 but I did pay 50%. I have and advanced amount in my account, I phoned Absa to ask them why can't I access my advanced amount on my flexi, they told me that I'm not allowed to touch it cause I am negatively affected by the payment holiday. It does not make any sense to me, they offered it to us, cause the country was in a disaster out of everybody's control. Now I cannot touch my flexi??? I know people that have homeloan at other banks and they also had payment holidays, and they are not negatively affected they can still use the felexi amount.

I am with Absa all my years, bought my cars, flat, and house through them and now they treat me like this.

Really bad.