WS
Willie S

1 reviews | Active since Jan 2013

04 Jan 2020, 20:32

ABSA Home - Registration Letter

A bond registration Letter was requested on the 19th Dec 2019 via ABSA Eastlands who did and excent job. I require this letter for the USA Visa interview on the 6th Jan 2020. I received confirmation and a case number then same day. That was where it ended. A second request, 2nd January 2020 was sent to Home (***); SVC-121-ClientCare (***) and I received a second case number and nothing else happened. I am going to the Visa Interview on Monday and if not successful due to ABSA inadequacy, I will cost me another $160 = R2400. That begin said, I is a no brainer that I will not buy my currency through ABSA. I have found that the only way into this void, is to use HelloPeter that seems to be the only working portal left. I feel that there is room from Artificial Intelligence here.

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Replies (1)
Absa
Absa's reply06 Jan 2020, 16:00
Official
Dear Willie 

Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.

Regards 
 Lebogang Mashiane 
 Specialist Case Manager
 Customer Value Management