ABSA HOME PAYMENT RELIEF - 3 MONTHS LATER AND STILL NOT APPROVED

My Husband and I started the Payment Relief Holiday process with ABSA on the 27th March 2020 and we have still not received any confirmation of approval.

We went into the ABSA offices at Queensburgh and they advised us the process to follow. We have forwarded many emails to the branch and the respective departments with all required documentation but this has still not been processed.

We have advised them that we do not have the funds to pay the bond and ABSA is destroying our credit history as this bill are now showing as unpaid. ABSA needs to correct this as we have followed the correct process and they are not processing,

We were the first to request this Payment relief /holiday and it is so disappointing that 3 months later this has still not been incepted. All banks are giving members a further 3 months and we have still not received the first 3 months request.

This is causing alot of stress on our family and it is very upsetting to think that we have remained with ABSA for over 10 years and never had any payment issues and we are treated in this manner.

FNB and other banks, did not even make this process so hard, we had friends just call through to FNB and the payment holidays were approved. ABSA's payment relief / bond department etc, does not even respond to mail, when you call you can never get a consultant. Its the first Time we have felt so alone, FNB and Nedbank have never treated us in this manner.

Please don't open House bond accounts with ABSA as they are very unreliable and are not willing to give assistance when needed most. Once we are able to resolve these issues and get back on our feet, I will be sure to move my bond account to a more reliable bank,

Shocked that after years of Loyalty to ABSA we are treated like this.