L
Leon
1 reviews | Active since Oct 2022
08 Feb 2024, 14:12
ABSA Home Owners Insurance pathetic
I have registered a claim with ABSA HOC insurance. It is now going into two months, and yet I can't seem to get any feedback from them. They keep on sending me messages they are reviewing the case and will provide feedback within 4 to 5 working days. But this never happens. Numerous emails, to which they don't even reply. How does anybody supposed to have a clear mind if your insurance does not comply and assist as they are supposed to.
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Absa's replyOfficial
08 Feb 2024, 15:12Dear Leon Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***6.Kind regards,Vanessa CroweGroup Customer Care
Absa's reply08 Feb 2024, 15:12
Official
Dear Leon Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***6.Kind regards,Vanessa CroweGroup Customer Care