ABSA Home Owners Insurance - no feedback to claim lodged 2 months previous

I lodged a claim for flood damage that occurred at our residence on 05/06/23. A claim number was assigned and I received notification from 3 x contractors that came to our house and completed their assessments. Further than this , the last formal reply from Absa Home owners insurance was on 06/07/23 in which Hector Mokgoshe Claims consultant Absa Short Term Insurance

stated an "Agreement of Loss" form will be sent . I have not received any such form nor any further direct correspondance from ABSA, after numerous replies to request a detailed breakdown of how the process for the claim will proceed and timelines for each step.

We have had the Home content portion paid out by our a different insurer after 3 weeks of submitting the claim, but still no resolve with ABSA after 2 months.

All I ask if for a reply on my requests for a clear detailed explanation of the claims process to complete, timelines for each step and a direct contact who can update me.

This is very poor service from a South African institution in the banking industry and is leaving a very poor taste in my mouth.

I must say I cannot agree with the Values of ABSA as displayed on their Web page.......

Our Values We drive high performance to achieve sustainable results

We are accountable for our results We innovate, are decisive, and act quickly We learn from our failures, and we are bold enough to change course.

We are obsessed with the customer

We are curious, and we anticipate customers’ needs We each take ownership of delivering the One Absa customer experience We outperform by going beyond customer expectations.