ABSA Home owners insurance MUST stop using *********** service providers to fix clients claims.

Absa home-owners insurance service consultants are quite inefficient and need help with basic telephonic etiquette because they are adding to the already existing customer frustration of poor service that their service providers are rendering to clients.

I claimed for geyser repairs and their people came and installed a new geyser but left pipes to the new connection leaking. They are very quick to demand you pay the excess before doing the work but very unreliable to come back and fix the problem. Now the leak is affecting my wall and paint and will have to claim again if this is not resolved speedily because the installer called PLUMBING BY BONAERO has just decided to ignore me.

On informing ABSA about this they just gave me the claim number that was initiated and hung up on me......so frustrating honestly.