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C
Coetzee

1 reviews | Active since Oct 2022

08 Nov 2017, 11:27

ABSA Home Owners Insurance failed me again

Why is it that I always have to fight and argue to get approval for a claim? I am expected to pay my monthly premium, but when a massive hail and wind storm hits the area where I stay (and this storm was all over the news), I have to try and convince ABSA that that was an actual storm which caused subsequent damage?. Shame on you ABSA!!! What an absolute terrible company to deal with!!!

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Replies (2)
Absa
Absa's reply08 Nov 2017, 14:14
Official

It is indeed pleasing to receive complimentary remarks about staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention.


Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd

C
Coetzee's update08 Nov 2017, 14:27
Reviewer Update
You call that pleasing remarks? Or is it your automated system's reply? What a joke and just goes to show type of customer service levels you are driving. Further to my initial complaint, you appointed a Contractor (Gj & T Flooring)who totally messed up the appointments, without any apologies. It is quite clear now that after I reported the in-capabilities of this Contractor, the they supp**** a skewed and incorrect report to ABSA and (ABSA being ABSA) merely believed this *********** contractor (rather than it's long standing client).