1 reviews | Active since Nov 2016
ABSA Home Loans - Yet again, appalling service
Application for 2nd Home Loan - My husband's company was liquidated in March 2018. We subsequently (specifically in 2019) incurred a lot of debt to try to keep head above water. We initially thought to place ourselves under debt review, but decided to rather try to apply for a 2nd Home Loan through Better Bond to We submitted the documentation - just to get confirmation that our home loan has been declined due to affordability. Obviously - as that is the reason we are applying? Our original home loan was for R590,000.00 (we had a huge deposit) - we are applying for an additional R450,000.00. Our home is valued above R1,600,000.00. ABSA did not even send out an assessor. They have no interest to assist us, yet they block us to try and get a Second Home Loan from another bank/institution as the rules state that if your original Home Loan is with ABSA - you can only apply for a second home loan with ABSA. PLEASE advise the logic - as I discussed this with a few of my collegues they confirmed that the first thing that was done was that an assessor came out to give a proper valuation of the property. I have been a customer with ABSA from 2001. Supposedly Private Banking Benefits - a service that I have been paying for from 2001, yet never really received any privileges from this benefit. And yet I apply for this, and my "Private Banker" can't even phone me to explain the what, why and how? Even just what will be needed for us to qualify - should my husband possibly get a job OR I can locum for additional income. Just REJECTED!!!
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Please inform me how I can cancel the Professional Platinum on my account
Please inform me how I can cancel the Professional Platinum on my account
* The access to our access bond (money paid off) was declined due to affordability * The additional second bond (as mentioned in the complaint) was declined due to affordability * ABSA advised us in 2010 to add additional Home Insurance (through ABSA) - thus our home is insured for more than our bond * NO assessor will be sent out to our home to determine the value of our property * There has never been a rule that if your original home loan is with ABSA, that you can only apply with ABSA for a second bond * Please confirm the details of my supposed personal banker - as they have been MIA in this process * Please confirm the process to cancel the Personal Banker on my account as I am paying for a service that is worth nothing
* The access to our access bond (money paid off) was declined due to affordability * The additional second bond (as mentioned in the complaint) was declined due to affordability * ABSA advised us in 2010 to add additional Home Insurance (through ABSA) - thus our home is insured for more than our bond * NO assessor will be sent out to our home to determine the value of our property * There has never been a rule that if your original home loan is with ABSA, that you can only apply with ABSA for a second bond * Please confirm the details of my supposed personal banker - as they have been MIA in this process * Please confirm the process to cancel the Personal Banker on my account as I am paying for a service that is worth nothing