Absa Home Loans worst service ever by a long shot

Good day

This is urgent.

Martine has promised to resolve this yesterday 03/06/2021 @10:05am with no feedback at all. Nobody does their job we as client must hope and wait somebody calls back. All calls to Martine, Vusi and all numbers provided goes unanswered all the time.

*** *** ***

What is the point of multiple land line numbers if nobody answers it or uses it?

I am laying a formal complaint. This is the worst service I have ever experienced and I committed 15 years to Absa which I am definitely regretting I will definitely switch providers as soon as this nightmare is over SA home loans, FNB both gives a much better faster service. Makes me so glad I did not bring my salary over to this bank. Pathetic is putting it mildly.

Please sort this out immediately today. This is a fault of Absa bad communication bad service I am totally dissatisfied as to how they deal with everything in general.

What is so hard with sticking to an initial agreement??????????

I’m sorry but I will not promote Absa to anybody ever.

You can expect a complaint on Hello peter and all other social platforms until this matter is resolved.

This service is not acceptable.

I am awaiting a call from Martine as she so promised yesterday morning. @***ca please explain why this matter is not resolved and I am still in the dark.

Read my mail below.

Brent George

From: Brent George <***> Sent: Friday, 04 June 2021 13:36 To: Brent George <***> Subject: Fwd: Approved plan

---------- Forwarded message --------- From: Brent George <***> Date: Thu, 03 Jun 2021, 08:57 Subject: Fwd: Approved plan To: <***ca>

Good morning Martine

Thank you for the call.

Please sort this issue out immediately I have changed my plans added the 3rd garage and moved the kitchen at my own expense with the builder nothing extra was being requested. I am paying for anything extra out of my own pocket. ABSA needs to stick to original Plana agreement and pay out for the foundation. We are requesting any extra funds but we want this sorted so my house can be built. This is supposed to be a start of a new relationship with but boy oh boy what a first time experience. I cannot wait for this process to be over.

Looking forward to hearing from you with a resolution to this whole matter.

Please treat this as super urgent and call me directly if there are any issues.

Regards Brent

---------- Forwarded message --------- From: Mohammed Allie Mohidien <***> Date: Wed, 14 Apr 2021, 11:59 Subject: Approved plan To: <***>, <***>

Please find approved as promised attached Thank you Mohammed