1 reviews | Active since Jul 2019
ABSA Home loans , The grief we go through as clients.
Have an ABSA home loan. Went into arrears a few years back, and got account up to date after paying in extra on bond. I would normally pay installments end of the previous month for the new month. E.g. 26th of Jan would in essence for the month of Feb. At the end of September/October 2016, after bringing account up to date, I received a call from Absa call centre to thank me for bringing my account up to date. I requested that we change my date from the end of the month to the beginning of the new month for the new month. e.g. instead of end of Jan for Feb , I requested that my date for installments be changed to beginning of March for March because I already paid for Feb. Call centre agent confirmed that the date changes will not affect any of my installments going forward. Well, that was when my nightmare with ABSA started. Not even a day into the new month, I get a call from ABSA again saying my account is in arrears. I was quite surprised because I have just brought my account up to date a few days back. Call centre agent did not want to listen to what I had to say and just asked, when I was paying my account. Because i paid my account in advance for the new month my account was obviously not in arrears. And from 2016 I was harassed constantly by the call centre, I requested that they get my call recordings from their voice logger where we all agreed that my account was up to date. Ok,, so the longer the account seems to be in "arrears" the more they calculate interest on arrears, compound interest for that matter. So, if my installment was R 8500 in 2016, calculate the compound interest to date. Quite a hefty amount. I queried this via e-mail with them, no response. Not even a hello dog, we got your email. Fast forward to January 2010. The error by ABSA to relook at the compound interest accumulated, in error, was still not rectified, call centre agents that do not seems to comprehend simple logic regarding accounts. Still not one response following numerous e-mails. I had the feeling that this account was pushed into arrears on purpose, taking into account all the houses that are being repossessed by banks. In December 2019, I skipped payment. Beginning of 2020, I was told by ABSA that my account was in arrears by I think R 50 000. I was completely shocked. I queried this amount of arrears , including the compound interest that was calculated since 2016. There was a risk assessor assigned to my case. I queried the arrears amount with him, He in turn asked me if I had a building insurance claim. I had an insurance claim, but this had nothing to do with my bond account. He said my arrears was so much because I submitted an insurance claim. I was like whaaaaaat?? I also had the right to choose my own insurance if I wished. He admitted that the call centre made an error on my account when they moved my dates in 2016. If ABSA made a mistake on my account , why am I paying compound interest on arrears if the account was in essence up to date? I e-mailed the risk assessor, confirming our discussions we had, he just vanished. I requested that a reconciliation be done on this account, to no avail. I requested that all the compound interest calculated in error, be reversed. I requested that ABSA provide me with my call recordings with all my interactions to their call centre. Still waiting. I e-mailed ABSA numerous times. Not sure if they actually have an e-mail exchange server because no one respond to e-mails. Well,, now I was sent High Court papers to appear in court , the court papers was just thrown under my door for everyone to see. I still did not get a response from ABSA via e-mail related to all my queries. There was a lawyers e-mail address attached to the court papers, and yes you guessed right, e-mails to this e-mail address bounced. No original contracts between ABSA and myself is logged with the High Court. ABSA is the worst institution to run home loan accounts through. The interaction with the call centre agents is like talking to debt collectors, with zero client service abilities. Seems like ABSA will go out of their way to push accounts into arrears to repossess houses. With this lockdown , I still want to see how ABSA show "leniency" towards me as a client as they advertised.
Absa resonded to this query and basically closed it, without addressing any of my issues. None, Zero, Nothing, Niks. Basically, making me out to be a ****. They failed to mention that this account was brought up to date in all instances and the interactions they provided me are their interactions with me, non of my interactions with them. Seems like a very one sided thing. The date of when debits goes off, was mentioned to them on numerous occasions as an issue. I resorted to paying into this account manually.They failed to provide me with my voice recording, as requested, on numerous occasions, the many times I queried this account with them so we can look at all of this as a collective entity. They failed to explain to me why my installments went up when the installment is link to varied interest rates. So, if this account was started on a 13% interest rate and has been reduced to today's interest rate then in essence should this installments come down. Absa has numerous e-mails from myself querying this account, and to date needs to respond to me on any of my e-mail queries. It is ironic that I get this run around when the capital amount has been paid off, and after I paid an additional R 300 000 in addition to the capital amount. They still have to confirm to me if they are merely a collecting agent on this account. They acknowledged that the account was in arrears since 2015, and this was exactly what I was querying since 2015, that this account was brought up to date in 2015 and they added compound interest on an updated account basically pushing the account into arrears. They acknowledged that they changed debit dates in 2017 after they called me in 2015 to confirm that the dates was going to be changed without pushing the account into arrears , they conveniently cant send me any of these voice recordings, and was done incorrectly from their side, pushing the account into arrears. Their own risk assessor admitted to me, in this year, that the call centre made a mistake on this account , but to date, failed to have this matter rectified. I have queried the arrears amount and to date am still querying same. I was never asked to make any arrangements for payments,because the only thing we have been trying to do is for these people to do the correct thing. I now want all my voice recordings more than ever, in addition to the various correspondence that I sent to them. I am of the opinion that whatever is being done to me is being done on purpose to get me out of my house. This matter is not difficult, we look at my queries and issues as was raised and address the queires as I have raised them since 2015. I also noted with interest that this "loan" is over 19 years. I have never signed any 19 year term with these people. I asked for the insurance to be taken of this account,, like talking to a brick wall. Every thing that is being done on this account, increasing interest rate when the repo rate is reduced. adding insurance when I do not want their insurance on this account, adding compound interest on an updated account , all these are major issues at the heart of this dispute. I think they are going out of their way to deprive me of my right to stay in a house.
Absa resonded to this query and basically closed it, without addressing any of my issues. None, Zero, Nothing, Niks. Basically, making me out to be a ****. They failed to mention that this account was brought up to date in all instances and the interactions they provided me are their interactions with me, non of my interactions with them. Seems like a very one sided thing. The date of when debits goes off, was mentioned to them on numerous occasions as an issue. I resorted to paying into this account manually.They failed to provide me with my voice recording, as requested, on numerous occasions, the many times I queried this account with them so we can look at all of this as a collective entity. They failed to explain to me why my installments went up when the installment is link to varied interest rates. So, if this account was started on a 13% interest rate and has been reduced to today's interest rate then in essence should this installments come down. Absa has numerous e-mails from myself querying this account, and to date needs to respond to me on any of my e-mail queries. It is ironic that I get this run around when the capital amount has been paid off, and after I paid an additional R 300 000 in addition to the capital amount. They still have to confirm to me if they are merely a collecting agent on this account. They acknowledged that the account was in arrears since 2015, and this was exactly what I was querying since 2015, that this account was brought up to date in 2015 and they added compound interest on an updated account basically pushing the account into arrears. They acknowledged that they changed debit dates in 2017 after they called me in 2015 to confirm that the dates was going to be changed without pushing the account into arrears , they conveniently cant send me any of these voice recordings, and was done incorrectly from their side, pushing the account into arrears. Their own risk assessor admitted to me, in this year, that the call centre made a mistake on this account , but to date, failed to have this matter rectified. I have queried the arrears amount and to date am still querying same. I was never asked to make any arrangements for payments,because the only thing we have been trying to do is for these people to do the correct thing. I now want all my voice recordings more than ever, in addition to the various correspondence that I sent to them. I am of the opinion that whatever is being done to me is being done on purpose to get me out of my house. This matter is not difficult, we look at my queries and issues as was raised and address the queires as I have raised them since 2015. I also noted with interest that this "loan" is over 19 years. I have never signed any 19 year term with these people. I asked for the insurance to be taken of this account,, like talking to a brick wall. Every thing that is being done on this account, increasing interest rate when the repo rate is reduced. adding insurance when I do not want their insurance on this account, adding compound interest on an updated account , all these are major issues at the heart of this dispute. I think they are going out of their way to deprive me of my right to stay in a house.
Still waiting for my voice recordings which is still not forthcoming. Institution still need to confirm in writing that they are merely acting as collecting agents on this account as was confirmed by them previously. Insurance amounts ********ly added to bond account has not been reversed to date as requested on previous occasions. This institutions conduct on bond accounts seems highly irregular and questionable.
Still waiting for my voice recordings which is still not forthcoming. Institution still need to confirm in writing that they are merely acting as collecting agents on this account as was confirmed by them previously. Insurance amounts ********ly added to bond account has not been reversed to date as requested on previous occasions. This institutions conduct on bond accounts seems highly irregular and questionable.